Academic Counsellor

Job Title: Academic Counsellor

Department: Sales & Admissions
Location: Hyderabad
Organization: ALLEN Career Institute Pvt. Ltd.

Role Summary

The Academic Counsellor is responsible for counselling prospective students and parents, understanding their academic goals, recommending suitable ALLEN programs, and converting walk-ins and enquiries into admissions. The role requires excellent communication, relationship-building, and counselling skills to achieve admission and revenue targets while delivering an outstanding customer experience.

Key Responsibilities

1. Student & Parent Counselling

• Counsel prospective students and parents on ALLEN's JEE, NEET, Foundation, and other classroom programs.
• Understand students' academic needs and career aspirations to recommend the most suitable courses.
• Explain course structure, fee plans, scholarship opportunities, and admission procedures.
• Build trust and maintain strong relationships with students and parents throughout the admission journey.

2. Admissions & Sales

• Achieve monthly and quarterly admission and revenue targets.
• Convert walk-ins, appointments, and enquiries into confirmed admissions.
• Effectively handle objections and guide parents and students toward informed admission decisions.
• Support fee collection and admission documentation as per organizational guidelines.

3. Lead Management

• Promptly follow up with assigned leads through calls, email, and SMS.
• Schedule counselling sessions and encourage branch visits.
• Ensure timely follow-up of pending enquiries to maximize conversions.
• Maintain accurate lead updates and records in the CRM system.

4. Customer Experience

• Deliver a professional and positive counselling experience.
• Resolve queries and concerns promptly and effectively.
• Handle escalations with empathy and maintain high customer satisfaction.
• Ensure a seamless admission process from enquiry to enrollment.

5. CRM & Documentation

• Maintain complete and accurate records of enquiries, follow-ups, and admissions.
• Ensure all required student documents are collected and verified.
• Adhere to CRM processes and organizational SOPs.

6. Marketing & Outreach Support

• Support admission campaigns, seminars, school outreach programs, and branch events.
• Coordinate with the Marketing and Inside Sales teams to maximize lead conversion.
• Participate in promotional activities to increase admissions and brand awareness.

7. Reporting

• Submit daily, weekly, and monthly reports on enquiries, follow-ups, admissions, and revenue.
• Track personal conversion ratios and identify opportunities for improvement.
• Share market and customer feedback with reporting managers.

Preferred Candidate Profile

• Graduate/Postgraduate in any discipline.
• 1-6 years of experience in Academic Counselling, Admissions, Inside Sales, or Business Development.
• Freshers with excellent communication and counselling skills may also be considered.
• Experience in the Education or EdTech industry will be preferred.
• Excellent communication and interpersonal skills.
• Strong counselling, negotiation, and objection-handling abilities.
• Customer-focused with a target-driven approach.
• Basic knowledge of CRM systems and Microsoft Office.

Key Skills

• Academic Counselling
• Student & Parent Counselling
• Admissions
• Sales & Revenue Generation
• Lead Management
• Customer Relationship Management (CRM)
• Communication & Presentation
• Negotiation & Objection Handling
• Relationship Building
• MS Office

Interested candidates can share their updated resume at: [email removed]