Academic Counsellor

Role & responsibilities

Key Responsibilities

• Handle enquiries from prospective students through calls, WhatsApp, email, and walk-ins.
• Understand students' educational background, interests, career goals, and learning requirements.
• Provide detailed information about courses, curriculum, duration, fees, career opportunities, and admission process.
• Recommend suitable courses/programs based on the student's requirements.
• Conduct one-to-one counselling sessions with students and parents.
• Follow up with leads regularly and maintain strong engagement throughout the admission process.
• Convert qualified enquiries into course admissions/enrolments.
• Maintain accurate records of leads, follow-ups, counselling sessions, and conversions in CRM/MIS.
• Achieve assigned counselling and enrolment targets.
• Coordinate with the academic and operations teams to ensure a smooth admission and onboarding process.
• Address student/parent queries and provide appropriate information or escalate when required.
• Participate in seminars, career guidance sessions, student engagement activities, and educational events when required.
• Maintain a professional relationship with students and parents throughout the admission journey.
• Prepare regular reports on lead status, follow-ups, and enrolments.

Requirements

• Bachelor's degree in any discipline.
• 13 years of experience in academic counselling, education counselling, admissions, inside sales, or student relationship management.
• Excellent verbal and written communication skills.
• Strong interpersonal and counselling skills.
• Ability to understand student requirements and recommend suitable learning programs.
• Comfortable working with targets and follow-up activities.
• Good convincing, negotiation, and objection-handling skills.
• Basic knowledge of MS Office/Google Workspace and CRM systems.
• Ability to work independently as well as collaboratively with a team.

Preferred Skills

• Experience in an EdTech, training institute, skill development, or education company.
• Experience handling student/parent counselling.
• Strong lead-conversion and follow-up skills.
• Kannada and English communication skills preferred; Hindi/Telugu/Tamil would be an added advantage.
• Energetic, approachable, and result-oriented personality.

Key Performance Indicators (KPIs)

• Number of leads contacted and counselled.
• Follow-up effectiveness.
• Lead-to-admission conversion rate.
• Monthly enrolment target achievement.
• Student/parent satisfaction.
• Accuracy and timely updating of CRM/MIS records.

What We Offer

• Competitive salary based on experience and performance.
• Incentives linked to enrolment/conversion performance.
• Opportunity to work in the growing education and skill-development sector.
• Professional learning and career-growth opportunities.
• Supportive and collaborative work environment.