Academic Counsellor

Role Overview

Eduzi is looking for an energetic and result-oriented Academic Counsellor to counsel prospective learners and help them choose the right upskilling program based on their career goals.

The role involves interacting with interested prospects over phone/video calls, understanding their career requirements, explaining Eduzi's programs, and converting qualified leads into enrollments.

This is a target-driven inside sales role suited for candidates who enjoy speaking with people, counselling working professionals, and closing sales.

Role & responsibilities:

• Connect with prospective learners through outbound calls, inbound enquiries, WhatsApp and video counselling sessions.
• Understand the candidate's education, work experience, career goals and upskilling requirements.
• Counsel candidates on suitable Eduzi programs and explain the curriculum, learning methodology, mentorship, career support, fees and enrollment process.
• Build trust with prospective learners through consultative and career-focused conversations rather than purely transactional selling.
• Manage the complete sales cycle from first contact and counselling to follow-ups, objection handling and final enrolment.
• Consistently work towards achieving monthly enrolment and revenue targets.
• Follow up systematically with interested prospects and maintain an active sales pipeline.
• Maintain accurate lead status, follow-up notes and communication records in the CRM/lead management system.
• Identify reasons for non-conversion and provide regular feedback on lead quality, candidate expectations and market trends.
• Coordinate with the marketing and operations teams to ensure a smooth transition of enrolled learners.
• Maintain professional relationships with candidates even after enrollment and ensure a positive onboarding experience.
• Maintaining a detailed database of all the interactions with the leads and providing constant feedback on the quality of the leads to the respective team.
• Analyzing and sharing active feedback about customer behavior, market demands, and competition with the marketing team.

Preferred candidate profile:

• An individual with excellent communication skills (written and verbal), interpersonal abilities, and presentation skills.
• Good English proficiency.
• Highly Dedicated Individuals who are hardworking and have extreme determination.
• Sales experience with the EdTech domain is an additional advantage.
• People with a systematic approach to building sales funnels, tracking feedback, prioritizing tasks, and consistently exceeding targets within the deadlines.
• A sales mindset, to effectively communicate Eduzi Academy's offerings to its prospective learners and achieve revenue targets
• Passion for delivering the highest levels of customer service at all times.