Academic Counsellor

Role & responsibilities

• Engage with potential learners through calls, video sessions, and in-centre meetings to understand their career goals and recommend suitable programs.
• Drive weekly & monthly enrollment and revenue targets by effectively converting leads into admissions.
• Manage the complete sales lifecycle from first interaction to enrollment and post-sales support.
• Track and improve key performance metrics such as counselling sessions, conversion rates, and revenue.
• Maintain accurate learner records on CRM and share feedback with the Marketing team to improve lead quality.
• Work closely with centre teams to ensure a smooth learner journey and high satisfaction levels.

Preferred candidate profile

• Graduate with 2 to 5 years of experience in consultative or B2C sales (education industry exposure preferred).
• Strong communication, persuasion and relationship-building skills.
• Organized, detail-oriented and able to manage multiple priorities under pressure.
• Empathetic listener with ability to build trust and focus on learner success.
• Comfortable with CRM tools and basic MS Office proficiency.