Academic Counsellor

Job Title: Academic Counsellor
Location: Mumbai
Working Days: 6 (Monday -Saturday)
About upGrad
Founded in 2015, upGrad is Asias largest integrated Learning, Skilling, Workforce
Development, and Placement company. Its oerings include online and hybrid degrees,
study abroad programs, certications, bootcamps, and doctorates for working
professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment,
and staing services. With 10M+ learners across 100+ countries, 300+ global university
partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad
continues to empower careers worldwide.
About the Role
As an Academic Counsellor, you will be responsible for engaging with prospective learners,
understanding their career aspirations, and helping them choose the most suitable upGrad
program. You will manage inbound and outbound sales conversations, nurture leads,
overcome objections, and drive enrollments while delivering an exceptional customer
experience.
Why Join upGrad Oline Learning Centres?
1. Performance Incentives - Attractive monthly incentives with high earning potential
based on performance.
2. Career Growth- Fast-track career progression with opportunities for internal
promotions and cross-functional movement within upGrad.
3. Continuous Learning- Free access to upGrad programs for employees and
exclusive discounts for family members.
4. Health & Wellbeing- Comprehensive medical insurance and access to 247 mental
health support.
5. Employee Referral Rewards- Attractive referral bonuses for successful employee
referrals.
Key Responsibilities


Connect with prospective learners through inbound and outbound calls.
Understand learner requirements and recommend suitable upGrad programs.


Drive daily, weekly, and monthly sales targets by converting leads into
enrollments
Handle the complete sales cycle from lead qualication to enrollment.
Follow up consistently with prospects to maximize conversions.
Maintain accurate records of customer interactions in the CRM.
Coordinate with marketing and operations teams to ensure a seamless learner
experience.

Track sales metrics and continuously improve conversion rates.
Build strong relationships with prospective learners and deliver excellent
customer service.
Skills & Experience

Graduate in any discipline.
15 years of experience in Inside Sales, B2C Sales, Education Sales, EdTech
Sales, Tele Sales, or Counselling.

Excellent verbal and written communication skills.
Strong negotiation and objection-handling abilities.
Goal-oriented with a proven track record of meeting sales targets.
Comfortable working with CRM tools and MS Oice.
Self-motivated, proactive, and customer-focused.
Preferred Experience

Experience in EdTech, Education, Training, high-volume B2C sales
environments.
Prior experience in consultative selling will be an added advantage.
Equal Opportunity
upGrad is an equal opportunity employer and values diversity. We are committed to creating an inclusive workplace where all qualied applicants receive equal consideration for employment based on merit, qualifications, and business needs.
Candidate who has experience in selling IT Courses are mostly recommended.

Interested candidate can call or send their resume to the below number:

HR Saniya - [phone removed]