Academic Counsellor(UK/US Shift)

Role & responsibilities

• Handle inbound and outbound leads from Gulf countries and understand prospect requirements.
• Counsel prospects on PhD, Doctorate, and Honorary Doctorate programs.
• Conduct consultative sales calls and explain program structure, eligibility, benefits, and enrollment process.
• Convert qualified leads into admissions/enrollments through effective communication and follow-ups.
• Maintain regular lead follow-ups through calls, WhatsApp, email, and other communication channels.
• Manage the complete sales funnel, from lead qualification to closure.
• Achieve monthly sales targets, conversion KPIs, and revenue goals.
• Maintain accurate CRM/lead management records and update call and follow-up activities.
• Build strong relationships with prospects and ensure a positive customer experience.
• Handle objections, resolve queries, and use effective negotiation and closing techniques.
• Coordinate with internal academic and operations teams for smooth admission and onboarding.
• Maintain a strong understanding of international education, higher education programs, and professional doctorate offerings.