Academic Coordinator

Job Description : Student Counselor/Academic Coordinator

Location : Bangalore, Jayanagar

CTC upto 3.5 LPA

Role Purpose is responsible for managing the complete student and parent service experience at the branch, ensuring student satisfaction, timely fee collection, student retention, and adherence to institutional processes.

2. Key Responsibilities Responsibility Area

Key Expectations Student & Parent Relations Complaint Resolution Build strong relationships with students and parents and ensure a positive service experience.

Address student and parent concerns promptly and provide effective solutions.

Fee Collection Student Retention Follow up on outstanding fees and ensure collections within the prescribed timelines.

Minimize student dropouts and left-outs through regular follow-ups and timely intervention.

Academic Coordination PTM & Communication Coordinate with academic and non-academic teams to resolve student-related issues. Coordinate Parent-Teacher Meetings (PTMs), class announcements, and notice board updates. Process Compliance Stakeholder Coordination Ensure adherence to internal policies, procedures, and operational guidelines. Work closely with parents, teachers, Branch Heads, and the Regional Operations Team.

3. Required Skills & Competencies

• Customer service and parent-handling skills.

• Empathy, patience, and emotional intelligence.

• Strong communication skills in English and the regional language.

• Proficiency in MS Office, email communication, and service-related software.

• Ownership, accountability, and a result-oriented approach.

• Ability to collaborate with academic and non-academic teams.

4. Qualification & Experience Minimum qualification:

Bachelors degree.

Preferred qualification: B.Tech, MBA, Masters in Education, or equivalent Experience: Prior customer-handling experience in any industry.

5. Key Stakeholders External:

Students and parents.

Internal: Branch Heads, academic teams, non-academic teams, and Regional Operations Team.

6. Key Performance Expectations

1. Timely resolution of student and parent complaints.

2. Achievement of assigned fee collection targets.

3. Reduction in student left-outs and dropouts.

4. Timely follow-up with fee defaulters and parents.

5. Effective coordination of PTMs and student-related activities.

6. Compliance with management instructions and internal processes.

7. Accurate maintenance of trackers, records, and service-related updates. Overall Expectation: The SSO must ensure a positive student and parent experience while supporting fee collection, student retention, academic coordination, and branch-level operational compliance