Academic Advisor

Job Title: Academic Advisor
Company: UNext Learning Pvt. Ltd.
Location: Bangalore

Job Description:

• Support students throughout their academic journey and ensure a smooth learning experience.
• Handle student queries related to academics, fees, LMS, assignments, and examinations.
• Make inbound and outbound calls and respond to student emails and chats.
• Track students academic progress, assignment submissions, and semester requirements.
• Coordinate with internal teams to resolve student issues within the defined timelines.
• Motivate students to complete their courses and register for the next semester.
• Maintain student records, update MIS reports, and ensure high student satisfaction.

Requirements:

• graduate degree
• 1–6 years of experience in academics or student counselling.
• Excellent communication and interpersonal skills.
• Basic knowledge of MS Excel, CRM, and ticketing tools.
• Experience in inbound and outbound calling is preferred.
• Willingness to work on a rotational weekend schedule.