Academic Advisor

Academic Advisor Bangalore | UNext Learning

Company: UNext Learning Pvt. Ltd.
Location: Bangalore
Experience: 26 Years
Qualification: Post-Graduation (Management/Commerce/Journalism/MCA/IT)

Job Summary:
Responsible for providing academic and administrative support to students from admission to program completion, ensuring high student satisfaction, re-registration, and completion rates.

Key Responsibilities:

• Handle student queries through calls, emails, and chat.
• Track student academic progress, assignments, projects, and submissions.
• Make inbound/outbound calls to support and engage students.
• Coordinate with university teams to resolve student issues within TAT.
• Maintain student MIS and reports using Excel/PPT.
• Ensure student satisfaction, retention, and semester re-registration.
• Identify and escalate priority issues when required.

Required Skills:

• Excellent verbal & written communication.
• Student counselling/academic support experience.
• Good knowledge of Excel, CRM/ticketing systems.
• Strong problem-solving, multitasking & interpersonal skills.
• Willingness to work on rotational weekends.

Preferred: Experience in handling inbound & outbound calls.

Language :- Hindi Mandatory