Academic Advisor

Academic Advisor Bangalore

Company: UNext Learning Pvt. Ltd.
Location: Bangalore
Experience: 2–6 Years
Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT, or related fields.

Job Summary

We are looking for an Academic Advisor to manage student academic queries and ensure a smooth learning experience from admission to program completion.

Key Responsibilities

• Act as the first point of contact for students regarding academic and administrative queries.
• Handle student queries through calls, emails, and chat.
• Track and communicate students’ academic progress, submissions, and deadlines.
• Make inbound and outbound calls to support and engage students.
• Coordinate with internal teams and universities to resolve student concerns within TAT.
• Drive student re-registration, engagement, and program completion.
• Maintain MIS, reports, and student records using Excel.
• Identify recurring issues and suggest process improvements.
• Ensure high student satisfaction and quality service.

Required Skills

• Excellent verbal, written, and interpersonal communication.
• Strong problem-solving and organizational skills.
• Knowledge of academic processes and CRM/ticketing systems.
• Good proficiency in MS Excel and PowerPoint.
• Ability to multitask and work under pressure.
• Experience in inbound/outbound calling is preferred.
• Willingness to work on weekends on a rotational basis.

Interested candidates can apply with their updated resume.