ABHFL - Collections Manager - Recovery - Kolkata

Aditya Birla Group · Kolkata · onsite · Posted 38d ago

Not disclosedFresherfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Job Description

ey Result Areas (Max 1325 Characters)	Supporting Actions(Max 1325 Characters)
Achieve collections targets	Minimize credit losses for portfolio Drive higher resolution rates. Daily monitoring and regular reviews of delinquent portfolio Work with non-performing defaulting borrowers to create optimum recovery solutions
Portfolio review and monitoring	Monitor customer accounts, flagging likely cases of default or delayed payment Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Compliance and audit	Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers Participate in periodic audits of the collections teams
Customer escalations and complaints	Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Sourced from foundit

Skills

collections management

About Aditya Birla Group

Aditya Birla Group

Metals & Mining

227.5k+

employees

1857

169 years old

Mumbai, Maharashtra

India

About

Aditya Birla Group is a Fortune 500 global conglomerate. The company's businesses have grown into global powerhouses in a wide range of sectors metals, textiles, carbon black, telecom and cement.

Industries

Metals & MiningFinancial ServicesBuilding MaterialRetailTelecomChemicals

Employee ratings

2,383 reviews

4.1/ 5

Culture

3.9

Career growth

3.5

Work-life

4.0

Employees rate it well for

Work Culture191Salary167Senior Management152Work Life Balance146Job Security123

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ey Result Areas (Max 1325 Characters)

Supporting Actions(Max 1325 Characters)

Achieve collections targets

Minimize credit losses for portfolio
Drive higher resolution rates.
Daily monitoring and regular reviews of delinquent portfolio
Work with non-performing defaulting borrowers to create optimum recovery solutions

Portfolio review and monitoring

Monitor customer accounts, flagging likely cases of default or delayed payment
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.

Compliance and audit

Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
Participate in periodic audits of the collections teams

Customer escalations and complaints

Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations