Ab Initio App Support

Experience: 3-5 Years
Location: Hyderabad
Employment Type: Full-Time

Job Summary:

We are looking for an Ab Initio Application Support Engineer with 3-5 years of experience in supporting and maintaining Ab Initio ETL applications in production environments. The candidate will be responsible for monitoring batch processes, incident management, troubleshooting job failures, ensuring SLA compliance, and working closely with development and business teams to ensure seamless data processing.

Key Responsibilities

• Provide L2/L3 production support for Ab Initio applications and ETL workflows.
• Monitor daily batch jobs and data pipelines using Ab Initio tools and scheduling systems.
• Investigate and resolve job failures, performance issues, and data-related incidents.
• Analyze logs and perform root cause analysis (RCA) for recurring issues.
• Ensure adherence to SLAs and business-critical support requirements.
• Support code deployments and release activities across environments.
• Coordinate with developers, infrastructure teams, DBAs, and business users for issue resolution.
• Perform application health checks and proactive monitoring.
• Handle incident, problem, and change management activities.
• Maintain operational documentation, support procedures, and knowledge repositories.
• Participate in on-call support and weekend release activities as required.
• Identify automation opportunities to improve operational efficiency.

Required Skills

• 3-5 years of experience in Ab Initio Application Support.
• Strong understanding of:
• Ab Initio GDE (Graphical Development Environment)
• Co>Operating System
• EME (Enterprise Meta Environment)
• Conduct>It
• Experience in monitoring and supporting ETL/Data Warehouse applications.
• Strong SQL skills and experience with databases such as Oracle, SQL Server, Teradata, or PostgreSQL.
• Hands-on experience with Unix/Linux commands and Shell Scripting.
• Experience with scheduling tools such as Control-M, Autosys, or Cron.
• Knowledge of incident management, problem management, and SLA-driven support.
• Ability to troubleshoot job failures, data issues, and performance bottlenecks.