5 days working || Fixed sat sun off || US Voice process || BPO

Greetings from JobShop!

We're hiring for a Premium International Voice Process with leading MNC BPO clients in Bengaluru.

Job Role: Customer Service Executive International Voice
Location: Belandur / Kormangla and Whitefield (Work From Office Bengaluru)

Shift: US/UK Night Shift
CTC: Up to 6 LPA + Performance Incentives
Working Days: 5 Days Working

Job Responsibilities:

• Handle inbound customer calls for US/UK clients
• Perform customer verification and account validation
• Resolve customer queries with First Call Resolution (FCR)
• Escalate complex issues to the relevant team
• Update CRM with accurate customer interaction details
• Meet CSAT, AHT, and Quality targets

Eligibility:

• Undergraduates & Graduates
• Freshers and Experienced candidates are welcome to apply
• Excellent English communication skills
• Comfortable working in US/UK night shifts
• Basic computer knowledge

Key Skills:

International Voice | Customer Service | US/UK Process | Inbound Voice | CRM | CSAT | AHT | Customer Support | Night Shift | Bengaluru

Why Join?

• Premium International Voice Process
• Competitive Salary + Incentives
• Career Growth Opportunities
• 5 Days Working
• Leading MNC BPO Environment

Contact:
Afra [phone removed]

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