4LS Support

Your responsibilities

• Lead L4 support operations for cloud-native observability applications and distributed systems, ensuring high availability, reliability, and operational excellence across production environments.
• Drive resolution of complex production incidents, lead service recovery efforts, and leverage AI-assisted troubleshooting and analytics tools to accelerate diagnosis, impact assessment, and restoration of services.
• Lead deep root cause analysis (RCA) investigations for critical incidents and recurring issues, driving corrective and preventive actions to improve platform stability, resilience, and customer experience.
• Participate in a 24x7 rotational support organization, ensuring SLA compliance, continuous service availability, and effective management of critical incidents and escalations across global customer deployments.

Your skills and experience

• Engineering degree with 6-12 years of experience in production support, incident management, and technical leadership for large-scale cloud-native and distributed systems.
• Hands-on expertise in Kubernetes/OpenShift, microservices, Linux, and containerized application platforms, including troubleshooting complex issues across application, platform, and infrastructure layers.
• Proven experience in Root Cause Analysis (RCA), performance troubleshooting, service recovery, and resolution of critical production incidents, with the ability to act as the highest technical escalation point for customer-critical issues.
• Experience troubleshooting complex networking, databases, Kafka/messaging systems, and distributed application architectures in large-scale production environments.
• Exposure to 4G/5G Core Networks, telecom network functions, and 3GPP standards.
• Proven ability to collaborate with Engineering, Product, Operations, and Customer teams to drive operational improvements, platform reliability, and continuous service enhancement.