3PL Amazon Easy Ship PM , 3PL Transportation

Key Responsibilities
Carrier Operations & Pickup Performance
• Own day-to-day operational execution across 3PL carrier and seller workstreams, including capacity management and pickup rescue coordination
• Lead carrier pickup miss follow-ups and seller coaching programs; maintain >98% FDPS through EF Ops and NOC escalation pathways
• Manage carrier relationships across all active 3PL partners, serving as the primary escalation point for AU Transportation
Strategic Carrier Initiatives
• Drive structural improvement programs including SDD Local, Heavy & Bulky, slot optimisation, and geolocation-based routing
• Own the AES pickup success initiative roadmap in partnership with AU Transportation; identify and close systemic gaps in pickup reliability
Delivery Experience & Promise Ownership
• Own transit time, pads, and DEA configuration for AES shipments
• Partner with the science team to provide input for ML model improvements; manage seller holiday configurations via the Bulk Processing tool
• Monitor Click-to-Promise (C2P) performance and investigate promise accuracy bugs in coordination with DEX
Cost to Serve Reduction
• Identify and execute innovation opportunities to reduce cost-to-serve across the 3PL transportation network
• Build business cases for structural solves; quantify trade-offs between service, cost, and seller experience
Reporting & Goal Setting
• Own WBR, MBR, and QBR reporting for 3P transportation; build and maintain reporting infrastructure
• Lead OP1/OP2 goal-setting for the 3P carrier workstream; track and communicate progress against plan
Product Management
• Act as the operational product manager for AES tech improvements: Locality Signal on Search, AES Pickup Tech, ShipTech UAT, and agentic AI automation initiatives
• Represent operational requirements in product and tech forums; own UAT for feature releases affecting carrier or seller workflows
Program Oversight & Team
• Oversee all transportation sub-programs with AFN injection accountability
• Dotted-line management responsibility into the POC team; coordinate across EF Ops, NOC, and AU Transportation
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Basic Qualifications
• 5+ years in program management, operations, or supply chain in a fast-moving logistics or e-commerce environment
• Demonstrated ability to manage complex, cross-functional programs with multiple stakeholders and dependencies
• Strong analytical capability comfortable building reporting frameworks, investigating metric anomalies, and translating data into action
• Experience working with carrier or 3PL networks at scale
• Excellent written and verbal communication; able to write clearly for senior leadership audiences
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Preferred Qualifications
• Experience with Amazon Easy Ship, Merchant Fulfilled Network, or Amazon Transportation programs
• Familiarity with DEX/promise accuracy, C2P, or delivery science workflows
• Background in product management or UAT for operational tooling
• Experience writing OP1/OP2 documents and presenting at WBR/QBR forums
• Exposure to agentic AI or automation tooling in an operations context

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field