(1523) User Researcher

Join   Nortal   for your next big adventure. We are   seeking   a   User Researcher   to join our team, grow with us, and teach us a few things along the way.  

Why join   Nortal  

Say Goodbye to Micromanagement:   We   champion   autonomy, open communication, and respect for diversity as our core values.  

Outcomes Over Hours:   We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being.  

Vibrant Community:   Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.  

Support from Day One:   Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth.  

Our benefits   ✨  

Competitive USD salary.  

100% remote work:   While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM.  

Paid   off   &   national   holidays:   Take   the   time   you   need   according   to   your   country’s   regulations   while   receiving   your   full   salary.  

Sick leave:   Focus on your health without   stress. Take the necessary time to recover and feel better.  

Annual   credit:   Spend   it   on   the   perks   you   love   to   enhance   your   work-life   balance.  

Team-building activities:   Join us for coffee breaks, tech talks, and after-work gatherings to bond with your   Nortal   family and feel part of our vibrant community.  

Birthday off:   Enjoy an extra day off during your birthday week to celebrate in style with friends and family.  

About the project  

As a  User Researcher , you will  be responsible for  understanding user behaviors, needs, and motivations to guide the design and development of intuitive digital products. You will act as the bridge between user feedback and product strategy, gathering actionable insights through qualitative and quantitative research methods to ensure our solutions solve real user problems .  

What   you’ll   do  

Conduct qualitative and quantitative research studies to understand the unique needs of servicenow.com  users, and   identify  opportunities that inform the design and development of the website .  

Plan, lead, and execute user experience research in partnership with stakeholders across research, design, and product management .  

Run moderated and unmoderated sessions: user interviews, usability testing, surveys, concept validation, and diary studies .  

Analyze the behavior of web users through analytics and product  data, and  connect those patterns to what users tell you .  

Synthesize findings into clear insights, user journeys, and  prioritized  recommendations .  

Communicate research findings through engaging presentations, visual artifacts, and storytelling that influence design decisions and product strategy, helping the team make data-informed decisions .  

What makes you a great fit   🎯  

Bachelor's Degree in Computer Science , Engineering, or   a related   field.  

5 + Years of  experience  successfully applying user research methods to the design of great products .  

Experience planning, developing, and conducting user research and testing, including strong  experience  moderating user interviews .  

Experience analyzing web users, including behavioral and analytics data .  

A strong portfolio  showcasing  clean, thoughtful, and inspiring research work .  

Proficiency  with user research and analysis tools (e.g., Dovetail, Maze,  UserTesting , Hotjar, Google Analytics, Figma, Optimal Workshop) .  

Motivated self-starter who takes initiative, navigates ambiguity, and thrives in a fast-moving, results-driven environment .  

Exceptional attention to detail and strong analytical judgment :  you can hold the user's perspective and the business's needs  in   mind   simultaneously  and translate both into clear, actionable recommendations .  

Advanced English Level is   required   for this role,   as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.    

Global Impact, Local Culture   🌍  

For over 25 years,   we’ve   been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into   real business   value. By combining deep domain   expertise   with data and AI, we design solutions that create immediate impact while scaling for the future.      

We believe complexity   doesn’t   have to mean complicated, and that the best solutions are those that work in the real world, not just on paper.   That’s   why our clients trust us with their most ambitious, business-critical initiatives.    

Apply now and   let’s   shape the future of technology together!   🧑 ‍ 💻   By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our  Privacy Policy.