1. Quality Head

Quality Head:

1. Develop, Implement, and Maintain QMS: Establish, update, and maintain the Quality Management System in compliance with ISO standards (ISO 9001, ISO 14001, ISO 45001). Ensure the QMS is integrated with organizational processes and business objectives.
2. Monitoring and Review: Continuously monitor the effectiveness of QMS policies, procedures, and practices through internal and external audits, reviews, and assessments. Ensure corrective actions are taken to address any non-conformities.
3. Quality Policy and Objectives: Lead the development and review of the Quality Policy and specific Quality Objectives, aligning them with organizational goals. Track KPIs and Performance Metrics to measure QMS effectiveness.
4. Quality Audits: Conduct regular internal and external audits to verify compliance with QMS requirements and ISO standards. Implement corrective actions from audit findings, including root cause analysis and preventive measures.
5. Customer Feedback and Complaints: Oversee the management of customer feedback, complaints, and returns, implementing CAPA (Corrective and Preventive Actions) as required. Ensure customer satisfaction and resolution of issues.
6. Quality Improvement Programs: Initiate and lead quality improvement initiatives such as Kaizen events, Lean Manufacturing, Six Sigma projects, and Continuous Improvement Programs (CIP) to enhance process efficiency and product quality.
7. Supplier Quality Management: Collaborate with Procurement and Supply Chain to monitor and assess supplier quality. Ensure suppliers adhere to quality standards through regular audits, performance reviews, and corrective action plans.
8. Documentation and Records Management: Maintain QMS documentation, records, and data required for audits and certification, ensuring they are up-to-date and accessible for review.
9. Coordinate the development and submission of PPAP documentation, ensuring it meets customer and regulatory requirements.
10. Conduct reviews of PPAP submissions to ensure compliance with customer-specific requirements.
11. Monitor and manage the PPAP process, ensuring timely completion and approval.
12. Facilitate PFMEA activities to identify potential failure modes and critical process steps.
13. Develop and implement mitigation strategies for high-risk failure modes.
14. Regularly update PFMEA based on process changes and new product introductions.
15. Implement SPC techniques to monitor and control processes.
16. Use SPC data to identify trends, variations, and root causes of process issues.
17. Ensure that SPC charts and control plans are developed and maintained for critical processes.
18. Conduct MSA studies to evaluate the accuracy and precision of measurement systems.
19. Conduct capability studies to assess the capability of manufacturing processes.
20. Analyze CP and CPQ data to determine process stability and performance.

Management Representative (MR) KRAs:

1. Act as the single point of contact for all matters relating to the QMS.
2. Coordinate the development, implementation, and maintenance of the QMS.
3. Ensure that the organization adheres to the ISO standard requirements.
4. Facilitate Management Review Meetings to assess the effectiveness of the QMS.
5. Ensure effective communication and compliance with regulatory and customer requirements.
6. Oversee the implementation of the Quality Policy and ensure it is understood and practiced across the organization.
7. Report to top management on QMS performance, including audit results and corrective actions.
8. Ensure employees are adequately trained on QMS requirements and procedures.
9. Maintain documentation, records, and data required for the QMS and ISO certification.